Shonirbhor ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. Please read this policy carefully. By using Shonirbhor, you agree to the practices described below.
1. Information We Collect
We collect information you provide directly (such as name, phone number, email, address when you register or book a service), information from your use of our platform (including service requests, messages, and booking history), and limited technical data (such as IP address, device type, and browser) to improve our services and security.
2. How We Use Your Information
We use your information to provide, maintain, and improve our services; to connect you with service providers and manage bookings; to send updates, support messages, and (with your consent) marketing; to verify identity and prevent fraud; and to comply with applicable laws. We do not sell your personal information to third parties.
3. Sharing of Information
We may share your information with service providers you choose to book (so they can fulfil the service), with trusted partners who help us operate the platform (e.g. hosting, analytics), and with authorities when required by law. We require such parties to protect your data and use it only for the purposes we specify.
4. Data Storage and Security
Your data is stored on secure servers. We use industry-standard measures to protect your personal information from unauthorized access, loss, or misuse. While we strive to protect your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
You have the right to access, correct, or delete your personal information through your account settings or by contacting us. You may also opt out of marketing communications at any time. If you wish to delete your account, we will process your request in line with our data retention policy.
6. Cookies and Tracking
We use cookies and similar technologies to improve your experience, remember your preferences, and understand how our site is used. You can control cookies through your browser settings. Disabling certain cookies may affect some features of the platform.
7. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us so we can delete it.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of Shonirbhor after changes constitutes acceptance of the updated policy.
9. Contact Us
If you have questions about this Privacy Policy or your personal data, please contact us at [email protected] or through our Contact Us page. We will respond to your request as soon as possible.